Support

Sign in. Open your keeper profile from the home screen and choose a way to sign in: Google, Apple, Steam or an email code. Your progress then follows you to any device where you sign in the same way. Guests' progress lives on one device only.

First, sign in the same way you did before. If you never signed in, the save was on the old device or browser and clearing its data removes it. Email us with your keeper name or friend code and what happened, and we'll look.

Wait a minute and check your spam or junk folder. Codes come from Elderdawn. If it still isn't there, ask for a new code. Each code works for a few minutes only.

Close and reopen the game while signed in. If it's still missing, email us with the date, the store (Steam, Apple or Google) and what you bought. For refunds see the refund page.

Use the report button on their name in the game. Reports come straight to us. You can also email us.

Thank you! Email us what you were doing, what happened, and your device (for example "iPhone 15, Safari" or "Windows PC, Chrome"). A screenshot helps a lot.

See Delete your account.

Elderdawn is coming to Steam, iPhone and Android, and plays with touch, mouse and keyboard, or a controller. It's in closed beta now; sign up here to be invited.